Senior Operations Specialist

Senior Operations Specialist

As a Senior Operations specialist as part of the Institutional Operations team, you will play a key role supporting our Markets business and ANZ Treasury. In this role, you'll focused on managing payment exceptions arising from the ISO 20022 Hybrid Address requirements. The primary purpose of these roles is to ensure payments that are unable to process straight through are reviewed, repaired, and released in accordance with ANZ policy& Industry standards. A great fit for someone who thrives in fast‑paced, high‑impact operational environments.

Role Location: Wellington

Role Type: fixed-term contract

Role Hours: Standard- 37.5hrs a week, Monday to Friday 8.30am-5pm

What will your day look like? As a Senior Operations Specialist you will be:

• Ensuring all payment repairs are completed accurately and consistently in line with ISO 20022 Hybrid Address requirements and ANZ standards.
• Managing more complex or high-risk payment exceptions and supporting resolution of escalated issues.
• Providing technical coaching and guidance to Operations Specialists on payment repair practices and regulatory requirements.
• Monitoring exception volumes, identifying root causes, and driving process improvements to reduce manual intervention and improve STP rates.
• Supporting quality assurance activities, control obligations, and operational risk management.
• Acting as a subject matter expert for ISO 20022 payment processing requirements and associated operational impacts.

What will you bring? To grow and be successful in this role, you will ideally bring the following:

• Experience in payments operations, banking operations, or transaction processing.
• Strong analytical and problem-solving skills.
• High attention to detail and the ability to assess data against defined standards.
• Experience managing operational queues and working in a fast-paced processing environment.
• An understanding of SWIFT and/or ISO 20022 payment standards would be advantageous, although training can be provided.

So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ.

Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.