Guest Relations Supervisor

Rosewood Cape Kidnappers Front Office Manager

Supervise the daily Front Desk operations

Assist in the smooth and efficient running of the Front Desk

Review the daily arrival and the departure lists

Responsible for the room assignment according to the guest requirements

Update room situations periodically

Lead the team to attend all guest's inquiries, complaints, and requests in a professional and timely manner

Ensure that the area is managed well by the respective team and deliver the brand promise

Ensure that all Front Desk associates are familiar with the hotel's products and services, current promotions, policies, and other important information

Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

Carry out any other reasonable duties and responsibilities as assigned

Higher Diploma or above in Hotel Management or related discipline

Minimum 2 years' experience in similar capacity in luxury hotels

Courteous, service-oriented with pleasant personality

Strong communications and interpersonal skills

Proficiency in spoken and written English and Chinese

Far out to the east of Hawke's Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world's top golf courses, a sanctuary for some of New Zealand's most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.