Provide proactive virtual travel support to clients from planning through departure.

Virtual Travel Assistance Agent

Dunedin, New Zealand

About the Job

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

  • Respond to traveler inquiries through email, phone, and messaging platforms
  • Assist with reviewing travel plans and helping confirm important trip details
  • Provide helpful information regarding destinations, travel guidelines, and company procedures
  • Check in with clients prior to departure to ensure they have everything needed for their trip
  • Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

  • Friendly and professional communication style
  • Customer service experience is helpful but not required
  • Organized with strong attention to detail
  • Comfortable working with digital tools and online platforms
  • Interest in travel and assisting others with their plans

Perks

  • Remote work environment with flexible scheduling
  • Training and resources to support success in the role
  • Opportunities to grow within the travel industry
  • Access to travel-related benefits and industry discounts
  • Positive and collaborative team culture
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