Manage SME client portfolio end-to-end and drive renewals and process improvements.

Client Executive

As a key member of our regional team, you'll play an important role in delivering excellent service to existing and new clients across the SME portfolio. You'll work collaboratively across the business, to ensure a seamless, positive client experience. Key responsibilities include managing the end-to-end client journey, working closely with Claims teams and Aon Business Services (ABS) colleagues to ensure smooth, timely support. You'll take ownership of a small portfolio of SME clients requiring standard product sets, and contribute to client planning alongside Client Directors/Managers. Lead renewal and mid-term discussions, ensuring advice is timely, accurate, and aligned with client needs. Optimise systems and processes to drive efficiency, scalability, compliance, and a strong colleague and client experience. Champion continuous improvement, using data insights and best practice to deliver predictable, high-standard outcomes. Promote proactive conduct and risk management, identifying and mitigating operational, privacy, and third-party risks in everyday work.

Skills and experience that will lead to success include being a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. We're looking for someone who enjoys working with clients, systems and detail – and who takes pride in getting things right the first time. You'll bring a client-first mindset, strong communication skills, organisational and time management skills, a collaborative approach, commercial awareness, a problem-solving mindset, resilience and adaptability. A Level 5 Fire and General Insurance Qualification will be required.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

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