Provide first-line IT support to educational clients and resolve issues efficiently

Entry Level Support Engineer - New Zealand (Potential Future Opportunity)

Join New Era Technology, where people first is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Entry Level Support Engineer (Potential future opportunity)

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Based on our client site and working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail.

  • Must be a NZ Citizen or hold permanent residency
  • Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

  • Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
  • Diagnose and troubleshoot technical issues reported by clients.
  • Document and track client issues using a ticketing system.
  • Escalate unresolved issues to appropriate teams and follow up until resolution.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Desirable:

  • Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers

What We Offer:

  • A friendly team environment with a strong technical support network.
  • Opportunity to work with the IT industry's latest technologies.
  • Internal career growth for high performers and IT super-stars
  • An opportunity to earn while you learn with our Certification Bonus Program
  • EAP Program – Raise limited. Three free sessions per year.
  • Cost price on products from our suppliers
  • Referral Bonus Initiative
  • School holiday – Projects and Training opportunities

Note: Applicants will be contacted once a role becomes available in their stated location or if they have indicated a willingness to relocate to an area where the position will be hiring.

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