Coordinate reservations and guest communications to maximize occupancy and deliver exceptional guest experiences.

Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland's breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling - our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.

The Opportunity: Reservations Agent

We are seeking a full-time Reservations Agent (40 hours per week) to join the team at Rosewood Kauri Cliffs.

In this role, you will be responsible for acting as the main point of contact for reservation-related inquiries (email, phone, and online), being familiar with each property, including features, unique services and local activities and experiences available, confirming reservations, modifications and cancellations, ensuring clear communication of information and handovers with the Front Office team, and presenting yourself to our discerning clientele in a manner that aligns with Rosewood's image and service delivery standards. Your natural warmth and professionalism will be key in creating heartfelt guest experiences and unforgettable stays.

What You Will Bring:

  • Previous experience in reservations, or front office / reception experience in a 5-star hotel or lodge environment
  • Experience working with a Property Management system – ideally OPERA Cloud
  • An understanding of (and background in) luxury hospitality and / or tourism
  • A genuine passion for guest experience
  • A commitment to high standards of accuracy with excellent service
  • A friendly and professional telephone etiquette
  • The ability to uphold confidentiality and sensitive information, both on and off duty
  • Excellent communication and a team-oriented mindset
  • Exceptional organisation skills and attention to detail
  • Flexibility to work evenings, weekends, and public holidays

What We Offer in Return:

  • A competitive pay package (and commission where applicable)
  • Delicious daily meals prepared by our culinary team
  • Access to our exclusive Staff Perks Programme
  • Supportive leadership and opportunities to grow your career
  • A chance to live and work in one of Aotearoa's most naturally stunning regions

We strive to offer consecutive days off to support your wellbeing. Onsite accommodation may be available.

Due to our remote location, you will need your own reliable transport as well as hold a valid New Zealand work visa or working holiday visa.

https://www.immigration.govt.nz/work/requirements-for-work-visas/

Bring your true self. Curate the extraordinary. Leave your legacy.

If this sounds like you, APPLY TODAY — and help us Make the Place.

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