We at Mystica Cleaning Limited have been providing domestic,commercial and industrial cleaning Services all across the Auckland Region. We are seeking an experienced Operations Manager to independently manage the day-to-day operations of our business across Auckland. This is a hands-on role requiring strong operational, customer service, staff management, and problem-solving skills, with the ability to make day-to-day decisions with minimal supervision.

Key Responsibilities:

  • Manage daily operations, scheduling, service delivery, quality control, and customer satisfaction.
  • Build and maintain strong customer relationships; handle enquiries, quotes, complaints, feedback, and service issues.
  • Recruit, train, supervise, and allocate cleaning, administration, and coordination staff.
  • Monitor staff performance and inspect completed work to ensure company and customer standards are maintained.
  • Manage invoicing, payroll, expenses, stock, suppliers, vehicles, and general administrative operations under Director oversight.
  • Coordinate domestic and commercial cleaning services and assist operationally when required.
  • Conduct health and safety, quality, and compliance checks.
  • Identify operational issues, resolve problems independently, and implement improvements to efficiency and customer experience.
  • Support business development, customer retention, and growth initiatives.
  • Take responsibility for the smooth running of the business in the Director's absence.

What we are looking for:

  • Proven 3 years in a relevant field OR a relevant Diploma or higher qualification
  • Commitment to health/safety compliance and team development.

This is a permanent, full-time offer with a minimum of 30 hrs/week to a maximum of 40 hrs/week.

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