Senior Service Engineer

Senior Service Engineer

At Sealed Air, we're not just about packaging—we're about protecting what matters. We're seeking a skilled and motivated Service Engineer to join our team and support our cutting-edge packaging equipment across New Zealand. As a Service Engineer, you'll be the technical expert responsible for:

• Installation & Commissioning: Supervise and execute installation of Sealed Air packaging equipment at customer sites.
• Servicing, Troubleshooting & Repairs: Perform scheduled maintenance and emergency breakdown repairs.
• Customer Training: Educate clients on equipment usage and maintenance.
• Audits & Proposals: Collaborate with Sales on equipment/material audits and contribute to proposals and competitor analysis.
• Reporting & Documentation: Maintain accurate service records and generate customer service reports.
• Inventory Management: Manage spare parts stock and service tool kits for your designated region.

The primary location would be within Hamilton - however interstate travel is required to support the business throughout New Zealand.

What You'll Do:

• Supervise the installation or commissioning of Sealed Air equipment into the customer's packaging plant.
• Maintain the equipment servicing requirements and reporting of all Sealed Air equipment within allocated responsibility.
• Manage the emergency breakdown repairs to customer's equipment.
• Customer invoicing for servicing equipment and spare parts.
• Conduct material and equipment audits with the Sales Department.
• Develop a strong customer service relationship to expand our existing equipment and service business.
• Control the spare parts stock and manage the service tool kits for your allocated state responsibility.
• Strict compliance to Sealed Air OHS policies including: Risk Assessment, JSA's SOPs, JSRA's etc.
• Prepare and distribute customer service reports for all service work undertaken.
• Maintain and update all record systems relating to our customer's equipment.

What You'll Bring:

• Proven experience in a manufacturing or service-based industry.
• Hands-on experience with equipment installation, ideally in packaging machinery.
• Strong mechanical aptitude and ability to work independently.
• Willingness to travel and work flexible hours, including weekends.
• Excellent communication skills – both written and verbal.
• Solid computer literacy, especially in Word and Excel.
• Knowledge of packaging materials and equipment is a plus.

Qualifications:

• A Grade Electrical License with strong mechanical skills, OR Mechanical Fitter with a restricted electrical license and willingness to upskill.

Why Work at Sealed Air?

We have a very diverse and inclusive culture. We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions. You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.