Managed Services - Business Service Lead - Director

Business Service Lead - Managed Services

Be a catalyst for transformation. Shape the future at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You'll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

About the role

Our Managed Services team supports clients with high-quality, technology-enabled finance services that help them strengthen controls, improve reporting, and make informed decisions.

As Business Service Lead - Managed Services, you'll lead the day-to-day delivery of client work, build trusted relationships, and help shape a consistent, commercially sustainable managed services offering.

Your day-to-day could include:

• Leading the delivery of finance managed services engagements, ensuring work is delivered to agreed quality, scope, risk and commercial expectations.
• Managing recurring finance activities such as month-end support, reconciliations, management reporting, variance analysis, cash flow visibility, and board or trustee reporting packs.
• Partnering with PwC Partners, client relationship teams and specialists to support senior client conversations and maintain client confidence.
• Coaching and developing delivery team members, including workflow allocation, quality review, feedback and capability building.
• Supporting continuous improvement through standardised processes, controls, approved tools, automation and AI-enabled ways of working.

This role can be based in Auckland or Hawke's Bay.

Skills you will bring or develop in this role

• A tertiary qualification in Accounting, Commerce, Business, Finance or a related discipline.
• Significant senior experience in finance, accounting, commercial advisory, finance operations or managed services.
• Strong understanding of finance function delivery, including month-end, reconciliations, management reporting, cash flow, variance analysis, board reporting, controls and process improvement.
• Experience leading client-facing finance delivery across multiple engagements, with the ability to build trusted relationships and manage expectations.
• Commercial confidence across scope, resourcing, WIP, recoverability, billing, margin performance and improvement actions.
• Experience leading and coaching finance, accounting, operations or delivery teams.
• Openness to technology, automation, analytics and AI-enabled ways of working.

If you don't meet every requirement, we still want to hear from you - your skills and potential may be a great fit.

Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you'll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks' annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site.