Retail Assistant

Key responsibilities -

* Welcome customers and provide friendly, efficient assistance with product, price and availability enquiries.
 • Operate POS and EFTPOS systems, handle cash accurately, provide correct change and follow till-balancing procedures. 
* Process authorised sales, refunds, exchanges, discounts and loyalty transactions in line with store procedures. 
* Replenish shelves, chillers, freezers and counter displays so key products remain available and presented well. 
* Receive deliveries, check quantities and condition, report discrepancies and store products correctly.
* Assist with supplier communications, stock ordering and promotional opportunities while maintaining positive supplier relationships. 
* Rotate stock using expiry-date and first-in, first-out procedures where applicable, removing damaged or expired items. 
* Assist with stock counts, inventory checks, product labelling, price tickets and promotional displays. 
* Keep counters, shelves, floors, entrances, food-service areas, equipment and back-of-house spaces clean and organised.
* Prepare or handle ready-to-eat food and beverages only where required, trained and permitted, following hygiene procedures.
* Follow identification-checking and refusal-of-sale procedures for age-restricted products where sold. 
* Monitor the shop floor and promptly report suspected theft, hazards, incidents, cash discrepancies or security concerns. 
* Support opening and closing tasks, security checks and clear shift handovers when rostered and trained. 
* Training may be provided

Other requirements –

* A friendly, calm and respectful approach with a genuine commitment to customer service. 
* Clear communication, good listening skills and confidence assisting customers from different backgrounds. 
* Good basic numeracy and the ability to handle cash, prices, discounts and change accurately.
* Reliability, punctuality, honesty, sound judgement and willingness to follow store procedures. 
* Attention to detail when checking prices, stock quantities, expiry dates, deliveries and till transactions. 
* Ability to remain organised, courteous and accurate during busy periods and while completing multiple tasks. 
* Ability to work independently when required and cooperate effectively with the manager and wider store team. 
* Confidence learning the POS, EFTPOS, inventory, security and other systems used by the business. 
* Previous retail experience in a convenience store, supermarket, petrol station or grocery environment is strongly preferred. 
* A practical approach to cleaning, shelf replenishment, stock rotation, rubbish removal and store presentation. 
* Physical ability to stand for much of a shift and safely move cartons or stock within the requirements of the role. 
* Willingness to follow food-safety, hygiene, health and safety, security, loss-prevention and emergency procedures. 
* Availability to work weekends as an essential requirement, as well as early mornings, evenings or public holidays.
* Full driver's licence and reliable transport or travel arrangements for all agreed shifts. 
* Applicants must have the right to work in New Zealand and may be asked to provide evidence during recruitment.
* Applicants should have knowledge of Microsoft Office products.

Skills and Experience
1.    A New Zealand Qualification Framework (NZQF) Level 2 or Level 3 qualification;

OR

At least one year of relevant work experience may substitute for the formal qualification.
Either qualification or Work experience is required
2    Good attention to detail and ability to accurately check stock and deliveries.
3    Reliable, punctual and able to work as part of a team.
4    Good communication and organisational skills.
5    Ability to follow instructions and workplace procedures.
6    Must have a valid status to work in New Zealand.
7    Clean character check.
8    Willing to undergo drug and alcohol testing
9    Minimum 30 hours of work