KEY RESPONSIBILITIES

• Take overall responsibility for the daily operation of the store, including opening, closing, staffing, replenishment, presentation, customer service and operational continuity
• Lead, manage, train and motivate the team, setting clear expectations and maintaining high standards of performance, conduct and customer service.
• Manage staff rosters, attendance, leave and sick cover to ensure appropriate staffing levels while controlling wage costs.
• Oversee ordering, stock levels, stock rotation, stocktakes, receiving and triage of incoming goods, ensuring shelves, fridges and displays are consistently full and well presented.
• Manage supplier relationships and purchasing, including pricing, product availability, quality, terms and alternative supply solutions when products are unavailable.
• Monitor store sales, gross profit, wastage and other key operating costs, and take practical action to improve business performance.
• Ensure merchandising, promotional activity and store presentation maximise sales and maintain The

Superette’s high visual standards.

• Oversee cash handling, till balancing, ensuring accurate records and appropriate security of cash, keys and alarms.
• Ensure compliance with the Sale and Supply of Alcohol Act 2012, food safety requirements, Health & Safety obligations, licensing conditions and company policies.
• Handle customer enquiries, complaints and operational issues promptly and professionally, protecting the reputation of the business.
• Identify maintenance requirements and arrange repairs or service contractors as needed to minimise disruption and protect store assets.
•    Drive the company van or vehicle to collect stock and supplies where required to maintain availability.
• Work closely with the Owner–Operator on business priorities, seasonal planning, new initiatives and growth opportunities, and take responsibility for implementing agreed actions.

ACCOUNTABILITIES

•    Deliver a store that is well staffed, well stocked, clean, safe, compliant and ready for trade each day.
• Maintain strong availability and presentation across grocery, chilled, frozen and other store categories, with effective ordering and minimal avoidable out-of-stocks.
• Maintain appropriate staffing coverage and proactively resolve roster or attendance issues without routine reliance on the Owner–Operator.
• Maintain accurate operational and financial processes, including cash controls, stock management and record keeping.
• Ensure staff are appropriately trained, supervised and held accountable for their responsibilities and performance.
• Act as the primary point of contact for staff, suppliers, delivery drivers, contractors and customers on day-to-day operational matters.
• Proactively identify and resolve operational problems, escalating significant financial, legal, staffing or reputational matters to the Owner–Operator as appropriate.
• Maintain business continuity during busy periods, staff absences, supplier shortages, equipment failures and other operational disruptions.
• Support achievement of sales, margin and cost-control objectives and contribute ideas that improve profitability, efficiency and customer experience.

PEOPLE LEADERSHIP

•    Lead by example and create a positive, accountable and customer-focused team culture.
•    Provide clear direction, regular feedback, coaching and on-the-job training.
• Address performance, conduct and attendance issues promptly and consistently, involving the Owner–Operator where formal action is required.
• Ensure new team members are inducted and understand store procedures, food safety, health and safety, alcohol compliance and customer service expectations.
• Promote teamwork across all areas of the business and ensure effective communication between shifts and team members.

COMPLIANCE

•    Maintain a current Duty Manager Certificate under the Sale and Supply of Alcohol Act 2012.
•   Ensure the store complies with food safety, Health & Safety, alcohol licensing and all other applicable legislative and company requirements.
•    Ensure required checks, records, training and corrective actions are completed and maintained.

CULTURE AND VALUES

•    Lead with professionalism, integrity, positivity and a strong sense of personal responsibility.
•    Foster a friendly, high-performing team culture aligned with The Superette’s company and community ethos.
• Maintain a hands-on approach and be willing to assist wherever required to keep the store operating to standard.
•    Treat customers, staff, suppliers and contractors respectfully and professionally.

QUALIFICATIONS AND EXPERIENCE

Required:

• At least 3 years' relevant experience, OR a relevant NZQF Diploma-level qualification (or equivalent)
•    Current Duty Manager Certificate (Sale and Supply of Alcohol Act 2012).
•    Valid driver’s license and ability to drive a van or company vehicle for stock collection.
•     Strong leadership, communication, organization and problem-solving skills.
•     Ability to manage competing priorities and make sound operational decisions.
•     Physically fit and able to perform the practical requirements of the role.

Preferred: