Sales Co-Ordinator

Sales Coordinator

The Sales Coordinator provides essential support to the Sales Team through reporting, data analysis, sales administration, customer service, and logistics coordination. The role ensures timely access to key business insights, supports informed decision-making, and contributes to sales growth and operational effectiveness. Acting as a key link between Sales, Customer Service, Operations, and Warehouse teams, the Sales Coordinator coordinates customer orders, retailer enquiries, delivery activities, and product distribution, while helping to streamline processes, maintain accurate information, and deliver a positive customer experience.

The position is primarily based at the Company's Head Office in Mangere, Auckland. Regular onsite attendance is required to support collaboration with internal stakeholders, coordinate business activities, and effectively fulfil the responsibilities of the role. The Company supports flexible working arrangements, with the opportunity to work from home for up to two (2) days per week, subject to business requirements, operational needs, and manager approval. Occasional travel may be required to attend customer meetings, conferences, training sessions, retail partner visits, and company events.

The Sales Coordinator will work closely with, and report to, the National Sales Manager, New Zealand.

The incumbent will be expected to work the hours required to ensure the key responsibilities of the role are performed. There will occasionally be out-of-hours meetings or events the incumbent will be required to attend.

We work a 40 hour week. Office Hours are 8.00am to 5pm Monday to Friday with 1 hour for lunch.

Performance – Targets and KPI's

• Accuracy and timeliness of sales reporting.
• Delivery of weekly retailer promotions and promotional reporting.
• Accuracy and effectiveness of sales dashboards and KPI reporting.
• Timely preparation of monthly sales reporting decks.
• Successful coordination and delivery of conferences, meetings and customer events.
• Event delivery within budget and agreed timelines.
• Stakeholder satisfaction with reporting, administration and event support.
• Contribution to sales process improvements and commercial initiatives.

Capabilities for Success

5.1 Experience

• Experience in a Sales Coordinator, Sales Support, Commercial Support or Administration role.
• Strong analytical and reporting capability.
• Advanced Microsoft Excel skills.
• Experience preparing sales reports, dashboards and presentations.
• Strong organisational and project coordination skills.
• Experience coordinating meetings, events or conferences.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience working with CRM systems.
• Experience using Power BI or similar reporting tools is desirable but not essential.
• Event, conference or project coordination experience.

5.2 Education/ Qualifications:

• Qualifications in Business or a related discipline, are highly desirable.
• Experience working with cross functional teams.

5.3 Systems & Tools

• Proficient in Microsoft Office Suite.

5.4 Approach

• Demonstrates a collaborative, team‑oriented approach, fostering positive, respectful, and effective working relationships.
• Exhibits flexibility and adaptability in responding to changing priorities, requirements, and business needs.
• Actively supports the development of others, building capability and enabling team members to perform at their best.
• Shows initiative and self‑motivation, taking ownership of responsibilities and outcomes.
• Displays a strong commitment to the success of the division and the broader organisation.

Key Relationships

• Internal: National Sales Manager New Zealand, Account Managers, New Zealand, Marketing Manager, Supply Chain Manager, Customer Service Team, Operations Team, Finance Team, Human Resources
• External: Retail Partners

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.