Store Manager

Overseeing and coordinating the complete day-to-day operations of the store to ensure smooth and efficient functioning.

Managing inventory and stock levels, ensuring accurate stock control, timely reordering, and an optimal product mix to meet customer needs and avoid overstock or shortages

Upholding high standards of customer service, resolving complex queries, handling complaints, and ensuring customer satisfaction is consistently achieved.

Leading, supervising and mentoring a team of staff, including hiring, on-boarding, scheduling, performance evaluation and ongoing training and development.

Establish clear performance expectations and KPls for the team, providing regular feedback, coaching and fostering a culture of accountability and excellence.

Formulating and implementing purchasing, pricing and marketing strategies to promote the store's foods and services and maximize sales.

Managing stores budgets and financial operations, including tracking sales performance, analyzing reports, controlling costs, and maximizing profitability,

Maintaining accurate and up-to-date records of inventory, payroll and financial transactions.

Ensuring full compliance with occupational health and safety standards, employment law, and internal policies and procedures.

Implementing effective visual merchandising and coordinating in-store promotions, advertising campaigns and seasonal displays.

Conducting regular team meetings and briefings to communicate store goals, promotions, and policy updates.

Monitoring competitor activities, industry trends, and customer preferences to inform strategic decisions and adapt store operations accordingly.

Driving a positive, inclusive and high-performing team environment, encouraging collaborations, recognition, and employee engagement.

Taking full ownership of achieving and exceeding sales targets, while contributing to the broader strategic goals of the company.

Other duties as required

Qualifications/experience required

At least 3 years’ in a retail management role (store manager, assistant manager etc)

Must have experience with handling fresh food

Must have grocery products knowledge

Must be able to speak Gujarati and Hindi (essential to be able to deal with customers and suppliers))

Job Attributes

Excellent communication, leadership and motivational skills.

Customer service skills.

Committed to team, establishment and excellence.

Positive attitude, outgoing, friendly personality.

Ability to work competently under pressure.

Reliable and flexible to change.

Must be available to work a variety of shifts including weekends, evenings and public holidays.

Positions available: 1

Location: Auckland

Minimum of 30 hours per week

Shift times are between: 9am and 9pm Monday to Sunday including public holidays

$30 to $34 per hour (depending on experience)

If you are interested in applying for this role, please send a cover letter and a detailed CV. Please also detail if you are a New Zealand Citizen, resident, NZ visa holder or based offshore.