Transformation Excellence Manager

Transformation Manager

You will work with Accenture teams and clients on shaping and executing strategic transformation programs for large businesses and government departments. As a manager, you will be responsible for work across programs that include process redesign, AI and other technology and system implementation, and business transformation, among others. You will lead workstreams within complex transformation programs, helping clients simplify, redesign, and implement improved ways of working, often leveraging technology and AI in how you do the work and in how teams' work will be transformed. You will translate business problems into practical transformation plans, combining process redesign, operating model change, AI/automation, data and technology implementation, and value realization. You will be accountable for delivering workstream outcomes, managing client and Accenture teams, driving decisions with senior stakeholders, tracking value and benefits (how do our clients get return on investment from the work we do together), and ensuring our recommendations are practical, implementable, and aligned to client strategy.

Using deep industry knowledge, you will guide our clients towards a well-defined target state while effectively managing change at scale. You will make use of your deep industry, and technology competence e.g., in transformation, AI, Cloud, Data or Security to build rapport with senior and skilled stakeholders in both business and technology functions and facilitate quick and effective decisions. Your key focus will be on finding a resolution to complex problems through enablement of teams and presenting solutions to client leadership.

Key attributes:

• Transformation: Comfortable shaping, mobilizing and executing transformation programs internally or with clients
• Technology expertise: Has a working knowledge of tech-enabled transformation, including experience working with one or more of AI, Cloud, Data, Security, workflow platforms, or core enterprise systems
• Design and delivery: Design practical target-state processes, service models, governance structures and implementation roadmaps
• Analysis: Analyze client data, processes, operating models and performance issues to identify areas for improvement. Define and track value realization measures, such as productivity, cost, customer experience, employee experience, risk reduction and other financial and non-financial outcomes
• Relationships: Confident establishing and maintaining trusted advisor relationships with clients and influencing decision makers. Establishes a solid network across Accenture
• Program management: Manage day-to-day delivery across Accenture and client teams, including planning, issue resolution, stakeholder alignment and decision support
• Prepare clear executive-level materials, recommendations and business cases for senior client stakeholders
• Management and coaching: Coach junior team members, review deliverables, and contribute to a high-performing project team. This may also include refining practice capabilities through career counseling and guidance as a People Lead helping juniors to develop both technical and soft skills
• Sales and business development: Support business development, sales opportunities, practice capability building and thought leadership. Actively seek to increase the commercial footprint of the practice through delivery of quality product and advice. Meets or exceeds agreed chargeability, business development, professional development and recruitment; and market facing metrics
• Practice development: Identify areas for improvement across the practice including industry best practice frameworks and methodologies. Contribute to thought leadership within the practice. Share experiences across the practice, providing insight into engagements
• Adaptability: The role requires a flexible and adaptable nature

Key levels of experience are:

• Relevant Bachelor's Degree or equivalent industry experience
• Minimum 6 years of experience in a professional services organization, working alongside key senior stakeholders, modeling and supporting transformation journeys, and delivering strategic proposals.

Expertise:

Depth:

• Typically has a minimum of 6 to 12 years of experience doing similar work either at or outside of Accenture
• Expected to have deep knowledge in an industry such as financial services, consumer products, communications, media and technology, or across health and public service. Alternatively, you may have domain expertise across transformation, strategy, business process reinvention, or technical expertise in technologies like AI, data, cloud, security.

Breadth of Knowledge:

• Expected to be knowledgeable about the work performed by their immediate team and teams they collaborate with

Decision Making:

Impact & Risk:

• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams

Authority:

• Responsible for decisions that apply across multiple teams, and expected to contribute to business area decisions

Scope:

Problem Solving:

• Expected to provide solutions to problems that apply across multiple teams

Complexity:

• Provided guidance to help them complete their work on a weekly or bi-weekly basis
• Expected to complete similar tasks on a weekly basis (not including responding to emails and attending meetings)

Span:

• Breadth of responsibilities extends across multiple teams' projects/work efforts

People Management:

• If people management is part of their role, typically directly supervises up to 6 employees, and indirectly supervises up to 25 employees

Collaboration:

Collaboration Internal:

• Typically has frequent exposure up to ML 5 and expected to do the following in meetings:
  • Provide status updates about their project-specific contribution
  • Answer questions about their project-specific contribution
• Typically has limited exposure to ML 4 - ML 2 and expected to do the following in meetings:
  • Mostly observe
  • Occasionally provide input
  • Provide status updates about their project-specific contribution

Collaboration External:

• If in a client-facing role, expected to interact with clients who are senior management and do the following in meetings:
  • Lead project status updates