Implement and maintain a reliable and scalable digital workplace for ANZ

Senior Specialist Digital Workplace

Location: Palmerston North, NZ, NZ Global Business Unit: OTH Job Function: Information Technology

About the Role The Senior Specialist, Digital Workplace is a hands‑on technical role based in Palmerston North, responsible for the day‑to‑day operational support and stability of the Digital Workplace environment across Australia and New Zealand (ANZ). Providing Level 1, 2, and 3 technical support, this role ensures DKSH employees have seamless access to the tools, platforms, and systems they need to perform at their best.

What You Will Deliver

  • Incident resolution — Swiftly resolve complex and high‑impact incidents across Microsoft 365, end‑user devices, identity, access, and collaboration tools, including root cause analysis and permanent fixes
  • Optimised digital workplace services through proactive maintenance and hands‑on operational support
  • Reliable onboarding/offboarding including device provisioning, accurate asset records, and smooth employee transitions
  • Data and email migrations such as file server to SharePoint/OneDrive and mailbox migrations, ensuring data integrity and security
  • Workflow automation through the design and maintenance of Power Automate solutions and support for the rollout and adoption of Microsoft Copilot
  • Security and compliance by operating within global IT standards and supporting audits, risk reviews, and access provisioning
  • Cross‑functional collaboration with internal teams, business stakeholders, and external vendors to ensure consistent service delivery and operational performance

What You Bring

  • Microsoft Windows certification
  • Five or more years of hands‑on experience supporting Windows 11, network fundamentals, and end‑user technology environments
  • Strong technical capability across desktop management, troubleshooting, Microsoft 365, Active Directory, MFA, anti‑virus, and Zscaler
  • Exceptional internal customer service skills, with the ability to translate technical issues into clear, practical guidance and build strong working relationships across all levels of the business
  • Experience supporting distributed or multinational technology environments
  • Excellent problem‑solving skills with clear, confident communication
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