Client Relations Manager

Job Details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure
  high-quality services are provided to students, parents, education providers and other
  clients.
• Manage and maintain relationships with key clients and education-sector stakeholders to understand their needs and ensure appropriate educational support services are delivered.
• Oversee client service operations and coordinate the handling of enquiries, service
  requests, feedback and complaints.
• Monitor the quality and effectiveness of client services and implement improvements to enhance client satisfaction and retention.
• Liaise with students, parents, educational institutions and service partners to address complex client matters and maintain positive long-term relationships.
• Manage and resolve escalated client complaints and service issues and ensure
  appropriate corrective actions and follow-up are undertaken.
• Develop procedures for collecting, reviewing and responding to client feedback
  regarding educational support services.
• Analyse client satisfaction, service performance and engagement data and prepare
  reports and recommendations for senior management.
• Coordinate with education consultants, administrative staff and other internal teams to ensure client requirements are effectively communicated and delivered.
• Establish service standards and monitor staff performance to ensure consistent and
  professional client service.
• Provide guidance and training to client-facing staff regarding service standards,
  communication procedures and complaint resolution.
• Maintain appropriate client relationship management systems and ensure client records and service documentation are accurate and up to date.
• Identify opportunities to improve existing services and develop initiatives that strengthen client engagement and long-term relationships.
• Ensure client service activities comply with organisational policies, privacy requirements and relevant regulatory requirements.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications,
  Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer
  service management, account management, or a similar client-focused role.
• Proven ability to build, manage, and maintain strong relationships with clients,
  educational institutions, service providers, and other key stakeholders.
• Strong experience in handling complex client enquiries, complaints, and service-
  related issues.
• Demonstrated ability to monitor service quality, analyse client feedback, and
  implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain
  consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple
  priorities and client matters effectively.
• Ability to analyse client service and performance data and prepare reports and
  recommendations for management.

If this sounds like you, click Apply Now!!!