Client Service Specialist

Client Service Specialist

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Dunedin, New Zealand. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh is seeking a Client Service Specialist to provide administration and technical support to client-facing Brokers, ensuring the accurate, efficient and timely production of policy and related documentation. Starting your career in our operations team will provide a strong foundation to develop your insurance knowledge and build a pathway toward a future broking career at Marsh New Zealand.

We will count on you to:

• Provide accurate, efficient and timely production/processing of policy and related documentation, including closing documentation to appropriate parties
• Ensure timely and accurate production/processing of invoicing, quotations, calculations, and complex and confidential documentation within agreed SLAs/KPIs/quality targets
• Produce reports accurately and within required timeframes
• Manage and prioritize your workload to meet service standards, including processing complex transactions and resolving escalated matters within SLA
• Maintain a basic understanding of core insurance concepts and relevant insurance-related legislation, policies and procedures
• Build and maintain strong working relationships with internal and external stakeholders, while identifying and supporting improvements to operational processes

What you need to have:

• University degree in any discipline
• Clear and concise verbal and written communication skills, with strong attention to detail
• Strong numerical skills and the ability to work accurately with calculations and documentation
• Proficiency in Microsoft Office tools (or equivalent), including Outlook, Word and Excel

What makes you stand out:

• 1–2 years' administration experience (desirable)
• Strong organization skills with demonstrated ability to prioritize, meet deadlines and manage competing demands
• Eagerness to learn, a collaborative team-first approach, and a positive attitude

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.