Client Relations Manager

Job Details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities   

• Develop and implement client service policies, procedures and standards to ensure
  consistent and high-quality customer service across the business.
• Manage and maintain strong relationships with key customers, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service
  requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer
  requirements, order specifications and delivery expectations are effectively
  communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance
  service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders,
  deliveries and service issues, ensuring appropriate investigation and follow-up.
• Develop and maintain procedures for collecting, reviewing and responding to customer feedback.
• Analyse customer feedback, service performance and client relationship data, and
  prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client-facing staff to ensure consistent and professional service delivery.
• Provide guidance and training to client-facing staff on customer service standards,
  communication procedures, complaint handling and client relationship management.
• Coordinate with internal departments to resolve customer issues and ensure timely and effective delivery of agreed customer solutions.
• Maintain and ensure client records, communications, agreements and service
  documentation are accurate and up to date.
• Identify opportunities to improve customer service processes and strengthen long-term relationships with key clients.
• Participate in client meetings and service reviews to understand customer requirements and address service performance issues.
• Ensure client service activities comply with company policies, food industry
  requirements, privacy obligations and relevant regulatory standards.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications,
  Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer service
  management, account management, or a similar client-focused role.
• Demonstrated ability to monitor service quality, analyse client feedback, and
  implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain
  consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple
  priorities and client matters effectively.

If this sounds like you, click Apply Now!!!