Store Manager

Core Responsibilities

·         Manage the overall operations of the store and work independently to ensure smooth functioning

·         Ensure the business meets profit targets and operates efficiently on a day-to-day basis

·         Regularly review stock, introduce high-demand products, and phase out slow-moving items

·         Maintain and continuously improve high standards of customer service

·         Promote and advertise the store’s products and services to drive sales

·         Ensure security of cash, keys, alarms, and stock at all times

·         Set and review pricing strategies to maximise profitability

·         Build and maintain strong, professional relationships with suppliers

·         Oversee stock management, including stock control systems, tracking, purchasing, discounting, and clearance

·         Monitor, control, and analyse stock levels to support business performance

·         Determine appropriate product mix and maintain service standards within the store

·         Track income and expenses, maintaining a sound understanding of business accounting requirements

·         Handle budgeting, cash reconciliation, petty cash management, and banking activities

·         Maintain accurate business records and documentation

·         Develop and implement purchasing and marketing policies

·         Manage advertising, pricing, and promotional activities to sustain and grow sales

·         Formulate and execute effective purchasing and marketing strategies

·         Assist customers with purchases, provide product advice, and recommend additional items

·         Address and resolve customer complaints and feedback in a timely manner

·         Establish and enhance customer service standards to strengthen customer relationships

·         Recruit, select, train, and supervise staff in line with business needs

·         Ensure adequate staffing levels and prepare staff rosters accordingly

·         Ensure staff comply with occupational health and safety requirements

·         Oversee and ensure proper cleaning and maintenance of the premises

Requirements

·         Hold a diploma qualification or 2 to 3 years work experience in any relevant position

·         If you hold any Bachelor’s degree would meet the position requirements. It is not mandatory to hold Bachelor’s degree.

·         Experience in retail or relevant industry is an advantage

·         Able to perform the tasks independently

·         Position will require weekend, public holidays and some split shift working ability

·         Hold drivers’ licence or willing to secure after joining the work