Grocery and Liquor Manager

Key Responsibilities

* Manage the overall day-to-day operations of the grocery and liquor store.
* Take responsibility for achieving sales, gross profit, contribution and cost targets.
* Develop and implement operational plans and initiatives to improve store performance.
* Monitor sales trends, identify opportunities and take corrective action where required.
* Manage inventory levels, ordering, stock availability, credits, wastage and stock-related costs.
* Ensure accurate pricing and effective implementation of promotional and merchandising programmes.
* Plan and maintain store layouts and product displays to maximise product visibility and sales.
* Maintain consistently high standards of store presentation, product availability and customer service.
* Manage customer enquiries and complaints and ensure issues are resolved effectively.
* Develop staff rosters and workforce plans to ensure appropriate staffing levels while managing wage costs.
* Manage recruitment, induction, training and ongoing development of store employees.
* Set clear performance expectations and manage employee performance in accordance with company policies.
* Identify staff development and succession opportunities to support the long-term capability of the store.
* Manage leave and staffing requirements to maintain appropriate operational coverage.
* Establish and maintain effective systems and processes for consistent store operations.
* Ensure compliance with workplace health and safety, food safety and store policies and procedures.
* Monitor operational risks, ensure hazards are appropriately managed and ensure incidents are reported and investigated.
* Manage relationships with suppliers, representatives, merchandisers and other business contacts.
* Work closely with the Owner Operator and management team on business planning and store-wide initiatives.
* Review operational performance and implement improvements to increase efficiency, customer satisfaction and profitability.
* Promote a positive, professional and customer-focused culture throughout the store.

Skills and Experience
* A minimum of two years of relevant retail management or supervisory experience
OR
* A Level 4 or higher qualification in any field
* Strong commercial awareness and ability to work towards financial and operational targets.
* Strong organisational, planning and decision-making skills.
* Excellent customer service and communication skills.
* Strong problem-solving ability and attention to detail.
* Computer literate with the ability to work with retail systems and operational data.
* Good basic numeracy skills.
* Ability to manage multiple priorities and make effective decisions in a busy retail environment.
* Physically fit and able to fulfil the requirements of the role.
* Flexibility to work rostered hours, including weekends and public holidays.

 Desirable

* Grocery or supermarket management experience.
* FMCG or food retail experience.
* Liquor retail experience.
* Relevant Foodstuffs training or unit standards.
* Clean driver’s licence.