Gibbston Bike Hub Manager

Lead a team, manage a busy bike hub and help visitors experience the best of Gibbston Valley on two wheels.

Around The Basin is looking for an organised, proactive manager to take responsibility for our Gibbston Bike Hub, based at The Church in Gibbston Valley.

This is a hands-on management role combining team leadership, customer service, retail sales and bike-hire operations with recruitment and planning for future seasons.

About the role

Our Gibbston Bike Hub welcomes customers from September to April, but the work behind a successful season continues throughout the year.

During the operating season, you’ll manage the hub’s daily operations, support your team and ensure customers enjoy a well-organised experience from arrival to the end of their ride.

During the off-season, you’ll review performance, recruit for the upcoming season, develop training resources and plan staffing, equipment and operational requirements. You’ll also maintain local business relationships and support our Searle Lane shop and wider business as required.

Your primary management responsibility will remain the Gibbston Bike Hub.

What you’ll be doing

• Leading daily hub operations, including customer service, sales, bookings, bike hires and rider departures.

• Recruiting, training and supervising seasonal staff, preparing rosters and managing daily workloads.

• Maintaining service standards and resolving customer concerns and operational issues.

• Coordinating group bookings, multi-day hires, guided tours and peak-period demand.

• Monitoring sales, completing operational reports and keeping booking records accurate.

• Planning bike, equipment and stock requirements, and coordinating replenishment.

• Ensuring rental equipment is safe, clean and ready for customers, and that staff follow company safety procedures.

• Working closely with Reservations, Drivers, Guides and the Queenstown management team.

• Building relationships with The Church and local tourism, accommodation and hospitality businesses.

• Supporting local promotions, reviewing each season and coordinating the hub’s September reopening.

About you

You’re a confident team leader who enjoys working with people and takes ownership of the day-to-day details. You can keep a busy operation running smoothly while planning ahead for what comes next.

You’ll bring:

• Strong organisation, communication and customer service skills.

• The ability to train, motivate and support a seasonal team.

• A practical approach to problem-solving and managing competing priorities.

• Confidence using booking systems, spreadsheets and business software.

• A strong focus on safety, equipment care and professional presentation.

• An interest in cycling, tourism and helping visitors make the most of their time in the region.

Experience & Requirements

• Previous experience leading or supervising a team.
• Experience training staff and providing ongoing support.
• Strong customer service experience, ideally in tourism, hospitality or retail.
• Experience managing day-to-day operations and staff workloads.
• Confident making decisions and working independently in a busy environment.
• Strong communication and organisational skills.
• Experience using booking, POS and general business systems.
• Experience improving or implementing workplace processes and procedures.

Why join Around The Basin?

Take ownership of a hub in the heart of Gibbston Valley, work alongside a team passionate about cycling and visitor experiences, and help shape how the operation develops each season.

This permanent position offers a varied year-round role, combining busy customer-facing months with meaningful recruitment, preparation and planning responsibilities.

To apply, please send your CV and a cover letter outlining your relevant experience to izzy@aroundthebasin.co.nz