POSITION DETAILS & OPERATIONAL FRAMEWORK

• Primary Location: Karaka, Auckland
• Hourly Remuneration: Fixed rate of $35.00 per hour, paid on a weekly cycle.
• Hours of Work: Full-time, Permanent (Minimum 30 hours guaranteed per week,  extendable to 40 hours if required to meet operational demand).

About the Role

We are seeking a reliable and motivated ICT Support Technician. This is a dynamic, blended role where you will look after Troubleshooting & Debugging Computers & Digital devices hardware / Software and provide technical support for e-commerce operations.  

Key Duties and Responsibilities

  • Provide 1st & 2nd Tier of IT Support including Troubleshooting & Resolution of Technical issues. Should be first point of Contact for all IT queries.

  • Install, configure, upgrade, and maintain computer hardware, operating systems, software applications, and peripheral devices.

  • Diagnose hardware and software faults, replace faulty components (RAM, HDD, CPU, Network Cards & Mobile Phone parts) where required, and ensure computer and Mobile equipment is functioning correctly.

  • Simultaneously maintaining Data Sanitisation (Factory Resets / Date Wiping), Operating System Deployment, Component validation, Software Updates & Configuration Across Multiple Computer Devices.

  • Experienced in deploying and configuring a wide range of software applications tailored to technical & operational requirements.

  • Design, Update & Maintain Organization and Client Web based Platform

  • Maintain website and online-store functionality and identify and resolve technical issues affecting website access, product listings, online orders, and customer use.

  • Provide on-Site & Remote Technical support to clients. 

Requirements, Skills & Experience

To be successful in this role, you must meet the following baseline criteria:

  • Experience: A minimum of 2 years of work experience in a practical IT Hardware & Web Based Platforms support.  OR

  • Qualifications: A relevant technical Degree, minimum Level 5 Diploma, or Certification in Information Technology, Computer Science, or an equivalent combination of industry experience.

  • Core Skills: Strong technical proficiency in troubleshooting/diagnosing hardware, supporting operating systems, Software Applications and navigating Web Based platform backends. Excellent problem-solving skills and a strong command of the English language are essential. Proficiency in digital marketing is an added advantage.

Hours & Pay Details

  • Guaranteed Hours: Full-time hours are guaranteed at a minimum of 30 hours per week. Additional hours may be required depending on operational demands and will be fully paid at the standard hourly rate.

  • Pay Rate: A fixed rate of $35.00 per hour, processed via a weekly payroll cycle.

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