Retail Store Manager – CoverMe Ashburton LTD
Employment Type: Permanent, Full-time
Hours of Work: Minimum 30 hours per week
Pay Rate: $32.00- $35 per hour
We are seeking a highly motivated and customer-focused Retail Store Manager to lead the day-to-day operations of our busy CoverMe Phone Repair store in Ashburton. This role offers the opportunity to manage a dynamic team in a fast-paced mobile phone repair, electronics and retail environment.
Key Responsibilities:
- Oversee the daily operations of the phone repair and retail store.
- Lead, train, supervise and roster staff to ensure efficient store operations and customer service.
- Manage mobile phone, tablet and electronic device repair enquiries and ensure repairs are handled efficiently.
- Manage stock levels and place supplier orders to ensure phones, accessories, spare parts and other products are available.
- Respond to customer enquiries and resolve complaints professionally to maintain customer satisfaction.
- Monitor retail sales and repair performance and implement strategies to achieve business targets.
- Promote mobile phones, accessories, screen protectors, repair services and other products.
- Manage cash handling, point-of-sale transactions and daily financial procedures.
- Maintain accurate records of repairs, sales, stock and customer transactions.
- Ensure full compliance with workplace health and safety requirements and company policies.
- Maintain store cleanliness, organisation and professional visual presentation.
- Prepare and present sales, repair and performance reports to company management.
- Build strong relationships with customers and encourage repeat business.
- Identify opportunities to improve store operations, customer service and sales performance.
Skills, Experience & Job Requirements:
- Minimum 1 year of experience in retail, customer service, mobile phone, electronics or repair-related roles.
- Knowledge of retail sales, inventory control, stock ordering and cash handling.
- Experience with mobile phones, tablets, computers or electronic repairs would be an advantage.
- Strong organisational and time-management skills.
- Good interpersonal and communication skills.
- Strong customer-service and problem-solving abilities.
- Ability to lead, motivate and manage a team.
- Ability to work independently and take responsibility for daily store operations.
- Willingness and ability to work a rotating roster, including weekends, evenings and public holidays as required.
Company: CoverMe Ashburton LTD
Location: Ashburton, Canterbury, New Zealand
To Apply:
Please apply with your updated CV, references and any relevant qualifications or experience.
Applicants must have New Zealand residency or a valid NZ work visa. Only shortlisted candidates will be contacted. References and appropriate background checks may be required.
