Blog
Do you need a company-wide email?
Most businesses past a handful of staff have an address like all@ or staff@ that drops one message into every inbox at once. Whether that list helps depends on what... Read more
The coffee cup test and what NZ job interviews actually assess
In May 2019, Trent Innes, then managing director of Xero Australia, described one of his hiring habits on The Venture Podcast with Lambros Photios. He'd walk interview candidates to the... Read more
Canterbury added tech jobs in 2025 while the national sector shrank
Canterbury's tech sector employed 16,158 people in 2025, up 447 jobs or 2.8% on the year before. Across New Zealand the sector lost 4,630 jobs, a fall of 3.9%. The... Read more
Calling time on a struggling business
How to judge the right moment to wind up, and who actually gets paid when you do. Most owners know the number before they say it out loud. There's a... Read more
When a complaint lands: what happens next
A complaint against a builder rarely arrives as a formal letter first. More often it starts as a phone call to council, a post in a local Facebook group or... Read more
Customer aggression new workplace reality, study finds
Nine in ten frontline workers surveyed have experienced customer aggression in the past year. That's the headline finding of the ShopCare Customer Aggression Survey, the first national cross-sector study of... Read more