Blog
Calling time on a struggling business
How to judge the right moment to wind up, and who actually gets paid when you do. Most owners know the number before they say it out loud. There's a... Read more
When a complaint lands: what happens next
A complaint against a builder rarely arrives as a formal letter first. More often it starts as a phone call to council, a post in a local Facebook group or... Read more
Customer aggression new workplace reality, study finds
Nine in ten frontline workers surveyed have experienced customer aggression in the past year. That's the headline finding of the ShopCare Customer Aggression Survey, the first national cross-sector study of... Read more
Businesses turn to 1950s methods as AI floods inboxes
An Australian company says business leaders are drowning in AI-generated emails, automated LinkedIn messages and screen-based meetings, and that the answer is to go back to something technology cannot copy,... Read more
New leave law could leave workers hundreds of dollars worse off
Workers who rely on overtime, commission or extra shifts to top up their income are being warned they could lose hundreds of dollars in the weeks they take annual leave,... Read more
How to make your workplace attractive to global talent
Competing for international talent used to be something only large corporates worried about. That has changed. New Zealand businesses of every size are now finding themselves in direct competition with... Read more