Improve field operations efficiency by coordinating resourcing, data accuracy, and trade spend

Sales Administrator (FMCG)

Location: Auckland, NZ, NZ Global Business Unit: CG Job Function: Sales Requisition Number: 246030

About the Role As a Specialist, Operations Support, you will play a key role in keeping DKSH's field operations running smoothly. You'll provide high-quality operational and administrative support across field resourcing, systems and data accuracy, communications, seasonal processes, and trade spend coordination. Working as part of a collaborative Operations Support team, you'll maintain cross-functional capability and support continuity across all operational activities. This role is fast-paced, varied, and central to ensuring our field teams have what they need to deliver outstanding results for our customers and clients.

What You Will Deliver

  • Field Support — Respond to field queries, coordinate resourcing, support CRM survey setup, assist with in-store issue resolution, and manage payroll and travel submissions
  • Systems & Data Management — Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates, invoices and purchase orders; ensure master data integrity
  • Trade Spend Coordination — Load, actualise and adjust trade spend activities; provide reporting and insights; work closely with Sales, Field, Finance and Insights teams to ensure one source of truth
  • Operational Administration — Manage shared inboxes, support seasonal order processes, coordinate procurement and office activities, produce PSI reports, and prepare trade communications
  • Meeting & Event Coordination — Organise internal meetings, prepare agendas, manage logistics, coordinate travel, and distribute minutes

What You Bring

  • Strong organisational capability — You manage competing priorities with accuracy, structure, and attention to detail
  • Excellent communication skills — Confident engaging with field teams, internal stakeholders, and external partners
  • Technical proficiency — Skilled in Microsoft Office; experience with SAP, CRM systems, Exceedra, Power BI, CTM or GAPIM is an advantage
  • Problem-solving mindset — Comfortable resolving issues, escalating when needed, and contributing to continuous improvement
  • Collaboration & relationship building — Able to work effectively across Field, Sales, Finance, Insights & Analytics, and Client Services
  • Adaptability & resilience — You embrace change, learn new systems quickly, and deliver consistently in a fast-moving environment

If you are a detail-oriented professional with exceptional administrative capability and a passion for supporting teams to achieve their best, this could be the role for you. Please apply online with a Cover Letter and CV outlining your interest in the role.

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