Manage mechanical breakdown insurance claims end-to-end for Auckland policyholders

Mechanical Breakdown Insurance (MBI) Claims Officer

We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis, based in our central Auckland offices. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements, driving customer satisfaction.

This role utilises your automotive technical expertise to diagnose and interpret mechanical failures, validate repair scope and costs and negotiate outcomes with repairers. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.

Reporting to the MBI Team Leader, you would be responsible for:

  • Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
  • Following all processes and guidelines and act within delegated authority
  • Ensuring all documentation is up-to-date, accurate and correctly stored
  • Building strong relationships with dealer and repair networks
  • Resolving customer, repairers, and dealer complaints and/or objections
  • Responding to queries about policy coverage, the claims process, and information requests
  • Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives

About you:

  • Automotive Trade Certificate (required) - perfect for an experienced mechanic looking for a career pivot into the world of insurance!
  • Experience handling and making claim decisions (desired)
  • Technology savvy and quick to learn new systems
  • Proactive attitude and willingness to learn, great team player
  • Great customer service skills, ability to handle disputes in a professional manner
  • Ability to meet service levels and individual KPI's
  • Ability to prioritise and multi-task effectively
  • Decision making skills and ability to problem solve
  • Sound knowledge of Microsoft Office Suite

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.

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