Customer Experience Caller

Customer Experience Caller

We're looking for articulate, attentive, and professional individuals to join our new Ripple Customer Experience service. In this role, you will make phone-based customer experience review calls on behalf of our clients, capturing honest, detailed feedback to help businesses improve their service standards.

What you'll do:

• Conduct structured phone interviews with customers, using active listening to understand their experiences.
• Ask clear, concise, and non-leading questions to capture accurate insights.
• Record and report feedback in a professional and organized manner.
• Maintain confidentiality and professionalism at all times.
• Represent our brand with warmth, clarity, and credibility.

What we're looking for:

• Exceptional listening skills able to pick up on subtle cues and customer sentiment.
• Excellent verbal communication clear, professional, and friendly.
• Excellent digital recording skills.
• High attention to detail accurate recording of feedback is essential.
• Strong interpersonal skills able to put customers at ease and gain honest insights.
• High integrity and reliability dependable in completing assigned calls on schedule.
• Ability to follow scripts and guidelines carefully while adapting to natural conversation flow.
• Discretion and professionalism maintaining confidentiality is critical.

Important note: This is a new service for our business, so opportunities will be offered according to demand and your suitability. You will be assessed more fully when a suitable assignment arises, based on your CV and application.

Working place: Orewa, New Zealand