Mediterranean Foods, Newtown is a modern Italian Style Trattoria, Pizzeria, Café, Shop
and Deli focusing on authentic Italian of foods and products with great service. Our brand is about embracing the Mediterranean way of life and this means welcoming everyone as family and embracing them with warmth, openness and enthusiasm.

We are looking for an enthusiastic Restaurant FOH Floor Manager to join our team and take a leading role in the day-to-day operation of our busy restaurant.

The position is full time permanent with a minimum of 30hrs to a maximum of 50hrs per week,

Pay from $ 28.00 to $ 35.00 weekly

This is a hands-on position for someone who enjoys hospitality, leads by example, and is passionate about delivering excellent food and customer service.

Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role.

Key responsibilities include:

  • Lead, coach and motivate the Front of House team.
  • Manage staff rosters, sections and daily floor operations.
  • Ensure consistently high standards of food, service and presentation.
  • Provide excellent customer service and confidently handle customer queries and complaints.
  • Train and develop staff in service standards, POS, responsible alcohol service and product knowledge.
  • Coordinate effectively between the Front of House and kitchen teams.
  • Manage restaurant functions and special events.
  • Assist with ordering, stock control, cash handling and other administrative duties.
  • Monitor costs, sales opportunities and service efficiency.
  • Maintain high standards of cleanliness, food safety, health and safety.
  • Work closely with the management and kitchen teams to continuously improve the restaurant.
  • Work closely and report to GM in all aspect of the business
  • Liaise with GM on HR issues and hiring

About you:

  • Previous minimum 3 years’ hospitality experience or relevant tertiary qualifications.
  • Strong leadership and communication skills.
  • Passion for food, hospitality and providing exceptional customer experiences.
  • Well organised, reliable and able to work calmly under pressure.
  • Confident dealing with customers, staff and suppliers.
  • Strong attention to detail and problem-solving skills.
  • Professional presentation and a positive, hands-on approach.
  • Knowledge of Italian/Mediterranean food and hospitality
  • Knowledge of European wine
  • Flexible availability, including evenings, weekends and occasional overtime.

If you are a hands-on hospitality professional who enjoys leading a team and creating a great restaurant experience for both customers and staff, we would love to hear from you

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