We are looking for a motivated Café Supervisor to support the day-to-day operation of our café and ensure customers receive prompt, friendly service and consistently high-quality food and beverages. The Café Supervisor will provide hands-on leadership to the café team, coordinate staff activities, maintain stock levels, assist with staff training and ensure that operational, safety and customer-service standards are consistently maintained.

Key Responsibilities

  • Ensure customers receive prompt, friendly and professional service in accordance with the café’s brand, customer-service and product-quality standards.
  • Respond to customer enquiries, requests and complaints, taking appropriate action within delegated authority and referring more complex matters to the Café Manager where required.
  • Assist with the daily allocation of staff to front-of-house, counter service, barista, food preparation, cleaning and other operational duties to ensure adequate staffing throughout each service period.
  • Supervise café staff during allocated shifts, providing direction and support to ensure efficient service, appropriate workflow and consistent customer-service standards.
  • Assist the Café Manager with the induction, onboarding and on-the-job training of new employees, including training in customer service, café procedures, food safety, hygiene and workplace requirements.
  • Coach and support café staff during service, including providing guidance on product knowledge, customer interaction, service standards, point-of-sale procedures and the preparation and presentation of café products.
  • Provide feedback to the Café Manager regarding staff performance, attendance, training requirements and any operational or workplace issues requiring management attention.
  • Assist with addressing routine staff concerns and workplace issues in accordance with company policies and procedures, referring formal disciplinary or employment matters to the Café Manager.
  • Instruct staff on appropriate procedures for dealing with difficult customers, complicated transactions, refunds, complaints and other service-related situations, escalating matters where required.
  • Monitor the quality, presentation, availability and consistency of food, beverages and other products offered for sale, ensuring they meet the café's established standards.
  • Check customer returns, incorrect orders and product-related complaints and take appropriate action in accordance with company procedures, including replacement, correction or escalation to the Café Manager.
  • Assist with daily and scheduled stocktakes of food, beverages, packaging and other café supplies, maintaining accurate inventory records and reporting discrepancies or stock shortages.
  • Monitor stock levels during service and advise the Café Manager of replenishment requirements to help ensure sufficient stock is available to meet customer demand.
  • Assist with receiving, checking and appropriately storing deliveries in accordance with stock control, food safety and storage procedures.
  • Ensure products are correctly displayed, labelled and priced in accordance with the café's approved menus, pricing structures and promotional standards.
  • Monitor the cleanliness, presentation and readiness of customer areas, service counters, equipment and work areas throughout each shift.
  • Ensure staff follow workplace health and safety, food safety, hygiene, security and emergency procedures and promptly report hazards, incidents or equipment concerns to the Café Manager.
  • Assist the Café Manager with opening and closing procedures, daily checklists, shift handovers and routine operational records.
  • Support the Café Manager in maintaining service standards, staff productivity, stock control and overall smooth operation of the café during each shift.

Skills and Experience

The successful candidate will ideally have:

  • Strong customer-service and communication skills.
  • Ability to handle customer complaints and resolve workplace issues professionally.
  • Good understanding of food safety, workplace health and safety and security procedures.
  • Ability to work efficiently in a busy café environment and remain calm under pressure.
  • Strong organisational skills and attention to detail.
  • Ability to work flexible hours, including weekends and public holidays where required.

What We Offer

  • A supportive and friendly working environment.
  • Opportunities for training and professional development.
  • A varied and hands-on supervisory role.
  • Opportunities to develop leadership and hospitality management skills.

Applicants for this position should be New Zealand Citizen/ Resident or hold a valid NZ

work visa.

 

Apply Now
Save