Service Booking Administrator

Service Booking Administrator

Are you an organised administrator who enjoys working in a busy, patient-focused environment where your attention to detail and ability to manage competing priorities can make a real difference?

We are looking for a Service Booking Administrator to join our Clinical Administration team in Southland. This is a varied role where you will provide essential booking and administrative support, helping ensure patients receive timely access to the care they need.

You will work closely with clinical and administrative teams to manage referrals, appointments and waitlists, maintain accurate patient information and ensure patients and whānau are kept informed throughout their healthcare journey.

The role includes:

• Processing referrals and ensuring patient information and supporting documentation are complete and accurate.
• Booking and coordinating patient appointments, tests and follow-up care.
• Managing waitlists and monitoring patients to ensure they are progressed within required timeframes.
• Processing appointment changes and communicating appointment details to patients, GPs and other stakeholders.
• Managing billing, invoices and credit notes associated with occupational testing and equipment loans.
• Maintaining accurate patient information and updating the patient administration system.
• Coordinating follow-up care, investigations, tests and scans as required.
• Responding to enquiries from patients, whānau, colleagues and external stakeholders by phone and email.
• Providing administrative cross-cover and support to other services during periods of leave or increased workload.
• Identifying opportunities to improve services, systems and workflows.

This is an excellent opportunity to join a supportive team and play an important role in helping deliver timely and effective healthcare services.

The Clinical Administration team provides booking and administrative support to clinicians and patients across Southland. You will work alongside administration, nursing and clinical teams to ensure services run smoothly and patients receive a seamless experience.

Based in Southland, you will be part of Health New Zealand | Te Whatu Ora Southern, supporting health services and the communities we serve.

If you are an organised, adaptable administrator who enjoys working with people and takes pride in delivering accurate and timely work, we would love to hear from you.

To be successful in this role, you will have:

• At least two years' administrative experience.
• Minimum NCEA Level 2.
• Excellent computer skills, including Microsoft Word, Excel and Outlook.
• Strong literacy, numeracy and organisational skills.
• Excellent verbal and written communication skills.
• The ability to manage competing priorities and work accurately within required timeframes.
• A strong patient and customer focus, with the ability to communicate respectfully and sensitively with patients and whānau.
• The ability to work collaboratively as part of a team while also demonstrating initiative and personal accountability.
• A strong commitment to privacy and confidentiality when handling personal information.
• An understanding of and commitment to Te Tiriti o Waitangi in practice.
• Experience or knowledge of the health sector would be advantageous.

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our communities.

We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.

To apply, please click "apply now." All applications must be submitted through our online career's portal by 19 October 2026. We will review applications as received and may proceed with the recruitment process before the closing date of this advert.