Manage inpatient ward reception workflow and front desk operations

Inpatient Receptionist

We have an opportunity for a confident Receptionist to join our busy Inpatient Receptionist team at Waikato Hospital, located at 183 Pembroke Street in Hamilton.

This is a Relieving position designed to work where most needed, across a variety of different departments.

You would be working a total of 5 rostered shifts per week over 7 days Monday to Sunday, and could be required to work either a day shift or afternoon shift, between the hours of 7am and 10pm.

Our ideal candidate will therefore have the flexibility needed to work a mix of rostered shifts Monday to Sunday between the hours of 7am and 10pm.

This is a frontline Ward Receptionist position where your core function will be receptionist duties, providing customer service and administrative support. You will be working in a busy fast paced environment where a calm, methodical approach will be key, along with effective organisational skills and a passion for helping people.

  • welcoming patients and visitors
  • answering phone calls and responding to enquiries
  • liaising with medical staff
  • capturing patient flow information
  • assisting patients with completing necessary forms and documentation
  • maintaining a clean and calm receptionist area
  • ordering office supplies for the Ward

To be considered for this role, you will need to be able to demonstrate the following skills, experience and attributes:

  • Previous experience in a front facing receptionist or customer service role, as well as administration experience
  • Ideally this will include experience in a health care or medical setting
  • At least Intermediate level computer skills and confidence using Microsoft products
  • Excellent communication and interpersonal skills
  • Able to demonstrate initiative and a strong desire to help others
  • Comfortable working in a front facing role dealing with people from all walks of life
  • Ability to work autonomously whilst still being a supportive team player
  • Calm under pressure with excellent time management and organisational skills
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