Process and resolve freight claims efficiently, coordinating with drivers and internal teams to closure

Claims Administrator

With an extensive network across New Zealand, Team Global Express gets things moving. We're on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers' trust through delivering operational excellence.

To support the great work our teams are doing, we're on the hunt for a Claims Administrator to join us on a 12-month fixed term contract!

About the role

As a Claims Administrator, you'll be responsible for processing claims, managing documentation, and liaising with internal and external stakeholders to ensure timely resolution. You'll work closely with your Claims Team Leader and collaborate with a supportive team.

Key responsibilities:

  • Process and track claims documentation with accuracy and efficiency.
  • Communicate with customers, drivers, and internal teams to gather required information.
  • Assist in identifying freight discrepancies and damage endorsements.
  • Support recovery actions and maintain compliance with company policies.
  • Contribute to continuous improvement initiatives within the claims process.

What will you bring?

You're organised, proactive, and take pride in getting the details right.

Additionally, you will need:

  • Strong administrative and organisational skills.
  • Excellent written and verbal communication.
  • Ability to manage multiple tasks and meet deadlines.
  • Experience in logistics or claims handling is advantageous.
  • Proficiency in Microsoft Office and internal systems.

Your benefits

You'll join a supportive team within a large, complex business, with plenty of opportunity to make an impact and continue building your career.

Additionally, you'll get:

  • To be part of a multinational business with opportunities across the Trans-Tasman.
  • A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practice.

As an organisation that thrives on collaboration and creating shared clarity, please note we are onsite first but can flex when we need to.

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