Flight Operations Team Member – New Zealand

Flight Operations Team Member – New Zealand

The essence of what we do, is focused on quality, passion, and experience. We are proud of our team at Southern Lakes Helicopters and being a family owned and operated business.

We are based in Te Anau and Mt Cook and provide a variety of helicopter services such as scenic flights, commercial operations, search and rescue and assisting with scientific research, both within New Zealand and internationally for more than 40 years.

We are looking for an enthusiastic Flight Operations team member to join our Aoraki Mt Cook base. You would share responsibility for being one of the friendly faces giving our clients the best experience possible.

This role would need you, the Flight Operations Team Member to live within the McKenzie District.

You will be a key and valued member of our Southern Lakes Helicopters team, reporting to the Lead Pilot and management, and will have the full support of our Te Anau base behind you.

You would be flexible and dynamic to the changing environment of our Mt Cook operations with a strong focus on customer service.

We are committed to investing in the right person for our team and would do so by offering to upskill you in areas of technical skills, soft skills, and personal development.

Minimum Requirements:

• New Zealand citizen or permanent resident
• Full NZ driver's license

Desirable Experience:

• Previous experience in a similar role and general aviation interest
• Knowledge and passion for the Aoraki Mt Cook area

What the role entails:

• Welcoming clients, explaining our Aoraki Mt Cook experiences and taking payments
• Invoicing through our aviation programme and importing into our accounting system
• Creative logistics planning of flights
• Taking clients through our safety briefing and assisting with loading/unloading of passengers and gear
• Pre-flight preparations, flight following and radio calls
• Creating and managing client and agent bookings
• General office duties to help keep our base organised and prepared
• Assisting with sales and marketing initiatives
• Maintaining accurate and complete daily and monthly operational records
• Working alongside our Te Anau base to collectively achieve our Company vision and goals

What attributes we look for:

• Have a positive, proactive, and problem-solving attitude
• A team player with a collaborative and proactive approach within a small team
• Excellent planning, organising and communication skills over multiple platforms
• Well-developed computer and IT skills
• Have an eye for detail and ensuring completeness and accuracy with quotes and bookings
• Adaptable to changing operational demands

We are offering you an opportunity to be part of a dynamic team based in a unique environment with incredible office views. We offer an attractive salary package, a shared Company vehicle for travel to/from our base.

The role does require flexibility with weather changes and may have you working from home some days. We operate 7 days a week and the roster will include some public holidays and weekends.