Ensure safe, efficient ground operations and guest service for helicopter tours

Helicopter Ground Crew – New Zealand

Company: INFLITE Group Location: Franz Josef Glacier, West Coast Type: Full time

Join INFLITE Group in Franz Josef as a Customer Service and Ground Assistant at INFLITE Franz and Fox Helicopters. In this full-time role, you will be responsible for providing exceptional customer service and supporting the smooth operations of our helicopter tours at the Franz Josef Glacier West Coast location. As a key member of our hospitality team, you will play a vital role in delivering an unforgettable experience for our guests.

What you'll be doing

  • Greeting and welcoming customers, handling check-ins and providing information about our tours and services
  • Loading and unloading of passengers, ensuring their comfort and safety.
  • Maintaining a clean and well-organised heliport and office area to create a professional and inviting environment
  • Responding to customer enquiries and resolving any issues or concerns in a timely and friendly manner
  • Supporting the wider team with administrative tasks and other duties as required

What we're looking for

  • Previous experience in a customer service or hospitality role, ideally within the tourism or aviation industry
  • Strong communication and interpersonal skills, with the ability to provide exceptional service to customers
  • A keen eye for detail and the ability to work efficiently in a fast-paced environment
  • A positive, flexible and proactive approach to problem-solving
  • A valid driver's licence and the ability to operate ground support equipment
  • Knowledge of the local area and familiarity with the unique geography and attractions of the West Coast region would be an advantage
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