Helicopter Dispatcher/Loader – New Zealand

Helicopter Dispatcher/Loader – New Zealand

Customer service and operational assistant-Helicopter dispatch and loader

Company: INFLITE Group Posted: Yesterday

Franz Josef Glacier, West Coast

Tour Guides (Hospitality & Tourism)

Full time

$26.69 – $30 per hour

Elevate Your Career with Us:

Join a Leading Tourism Operator in a Breathtaking Setting. Competitive Compensation and Comprehensive Benefits Package. Opportunity for Professional Growth and Development. Contribute to a Positive and Dynamic Team Environment. Are you ready to soar to new heights with your customer service skills? INFLITE GROUP, a prominent Tourism Operator in New Zealand, is inviting passionate and committed individuals to join our team as Customer Service and Ground Crew Assistants. In this role, you will play a vital role in delivering exceptional customer service and supporting ground operations.

Key Responsibilities:

Ground Crew:

Prepare the airport and aircraft for daily operations. Manage flight schedules and ticketing efficiently. Monitor and record flights, ensuring strict compliance with Civil Aviation Authority regulations. Adhere to safety procedures rigorously. Load/unload aircraft and provide safety briefings to passengers. Maintain reservations and accounting records accurately. Deliver unforgettable experiences to our customers.

Customer Service:

Handle front desk and sales activities, managing inquiries and reservations while maintaining a clean and organized customer area. Maintain a professional and positive attitude when interacting with customers and colleagues. Manage changes to bookings effectively, ensuring clear communication with customers. Welcome and check-in guests for their flights. Manifest helicopter flights and provide safety briefings to guests. Assist in loading/unloading guests from helicopters. Operate our courtesy van. Perform base maintenance and general cleaning duties.

Qualifications and Skills:

Demonstrated experience in customer service, showcasing exceptional interpersonal skills. Previous exposure to the tourism industry is advantageous. Strong attention to detail with the ability to thrive in a dynamic environment. Excellent communication and interpersonal abilities. Effective organizational and time management skills. Hold a full clean New Zealand driver's license for at least 3 years. Familiarity with airport operations and aviation safety procedures. Positive attitude, safety-conscious, and a strong team player. Ability to adapt to changing schedules and priorities.