Coordinate daily helicopter operations and bookings to ensure smooth customer experiences

Base Coordinator – New Zealand

Base Co-ordinator

Company: Glacier Southern Lakes Helicopters Location: Queenstown, Otago Type: Full time Posted: 8 hours ago

Permanent Full Time Position

We are offering a fantastic opportunity for somebody looking for a diverse and busy role, in an exciting industry with Queenstown's leading helicopter operator.

Glacier Southern Lakes Helicopters is locally owned and has been operating since 1980, pioneering glacier landings. We pride ourselves on a truly professional service offered by a great team of people.

About the role:

As a Base Coordinator, you'll assist our team in the daily running of our helicopter operation. This will encompass all ground-based helicopter scenic and commercial activities. Tasks include, but are not limited to: driving courtesy coach; hosting/checking in clients; conducting safety briefings; helicopter loading; scheduling flights and processing bookings.

The role does involve a lot of administration work, so you will need to be comfortable working in front of a computer on a daily basis.

At all times, you will ensure excellence in customer service, contributing towards providing an overall outstanding experience for our clients.

The ideal candidate will have:

  • confidence working with the Microsoft packages
  • a good knowledge of a reservations system (such as IBIS, Fareharbor, INTOUCH) is preferable
  • experience in the tourism industry (preferable but not essential)
  • excellent verbal and written communications skills
  • outstanding customer service
  • a legal right to live and work in New Zealand
  • a full and clean driver's license

No aviation experience required but professionalism, enthusiasm and a strong commitment to health and safety is essential. If you have a willingness to learn and develop, this is the role for you!

Source: Seek

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