Oversee guest check-in/out and ensure seamless 4-star service at Sudima Rotorua

Guest Service Agent

We are a leading hospitality group with a busy hotel in Rotorua. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 227 room Sudima Lake Rotorua Hotel.

We are looking for individuals who are passionate about hospitality and have experience in customer-facing roles. Full training will be provided.

Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.

Weekend and evening availability is required.

This fixed term role (minimum 30 hours per week) is based at Sudima Lake Rotorua and the hourly rate is $26 per hour.

Responsibilities include:

  • Smooth and accurate check in and out process.
  • Ensuring our guests are provided with exceptional 4 star service - a WOW factor where the personal touch makes us stand out.
  • Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
  • Attend ongoing training.
  • Communicate professionally with other hotel departments.
  • Maintaining the reception area.
  • Advising on and arranging reservations and accommodation.
  • Ensure Health and Safety standards are being met and reported as per policy.
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