Contracts & Operations Administrator

About the Role

Bay Eco Cleaners is a growing, locally owned cleaning services business based in Tauranga, providing residential, commercial and specialist cleaning services across the Bay of Plenty, Waikato and Auckland regions.

We are seeking an organised and experienced Contracts & Operations Administrator to support the administration of cleaning contracts, procurement, supplier coordination and day-to-day business operations.

The successful applicant will work closely with management, clients, suppliers, subcontractors and cleaning teams to ensure contracts are properly administered, operational requirements are coordinated efficiently and agreed contractual obligations are met.

The role will suit someone with experience in contract administration, procurement, logistics, supply chain, operations coordination or commercial service administration who is confident managing multiple priorities and working with clients and suppliers.

Key Responsibilities

• Administer and maintain service contracts, including schedules, renewals, extensions and variations.
• Review contract requirements, service specifications, pricing and agreed service levels.
• Prepare and maintain contracts, service agreements, quotations, variations and related documentation.
• Coordinate contract requirements and service schedules with clients and internal teams.
• Monitor contractual obligations, service standards, deliverables and deadlines.
• Assist with resolving contract, supplier and service issues.
• Assist with preparing quotations, proposals and tender documentation.
• Liaise with suppliers and subcontractors, obtain quotations and compare pricing.
• Coordinate procurement of cleaning products, equipment and other operational resources.
• Prepare purchase orders and maintain accurate purchasing and supplier records.
• Check supplier invoices and charges against agreed pricing and purchase orders.
• Monitor contract costs, purchasing and operational expenditure.
• Monitor supplier and subcontractor performance and service requirements.
• Coordinate communication between management, clients, suppliers, subcontractors and cleaning teams.
• Assist with scheduling and resource coordination across multiple service locations.
• Maintain accurate contract, operational, quality, health and safety and compliance records.
• Prepare reports relating to contract performance, costs, procurement and service delivery.
• Use Xero, Microsoft Excel, CRM and field-service management systems to maintain accurate records.
• Assist management with operational administration and continuous process improvements.

Skills and Experience Required

• Minimum 3 years relevant experience in contract administration, contract coordination, procurement, logistics, supply chain, operations or commercial service administration.
• Demonstrated experience managing contracts, suppliers, quotations, purchasing or service requirements.
• A relevant Bachelors’ or higher educational qualification in business, logistics, supply chain management, procurement, contract management, operations or a related field, or equivalent relevant experience.
• Good understanding of contract administration and procurement processes.
• Strong attention to detail when managing contracts, pricing, invoices and purchasing records.
• Excellent organisational, time management and problem-solving skills.
• Strong written and verbal English communication skills.
• Professional communication skills when dealing with clients, suppliers, subcontractors and internal teams.
• Ability to manage multiple contracts, deadlines and competing priorities.
• Ability to work independently, take initiative and follow through on tasks.
• Good knowledge of Microsoft Office, particularly Excel.
• A full driver's licence and access to a reliable vehicle.

What We Offer

• Permanent, full time employment.
• A minimum of 40 guaranteed hours per week, with up to 50 hours depending on operational requirements.
• An hourly rate of $29.90–$32.00, depending on skills and relevant experience.
• A varied role within a growing regional service business.
• A supportive and professional working environment.
• Opportunities to develop alongside a growing business.

How to Apply

If you have relevant experience in contract administration, procurement, logistics, supply chain or commercial service operations and are interested in joining a growing local business, we would like to hear from you.