Accommodation Manager

About Us

We are an Auckland-based real estate company expanding its services into short-term accommodation management. We aim to provide professional accommodation management solutions for property owners, ensuring efficient operations, high service standards and positive guest experiences.

We are seeking an experienced and organised Accommodation Manager to oversee the daily operations of our short-term accommodation services

Key Responsibilities

·         Manage and oversee daily operations of short-term accommodation properties.

·         Oversee reservations, booking calendars, guest check-ins, check-outs and front-of-house guest services.

·         Coordinate housekeeping, cleaning schedules, linen supplies and property presentation standards.

·         Supervise operational staff and external service providers, including cleaners and maintenance contractors.

·         Handle guest enquiries, complaints and service requests professionally and efficiently.

·         Coordinate property inspections, maintenance arrangements and urgent repairs.

·         Monitor occupancy rates, accommodation pricing, operational expenses and service performance.

·         Maintain accurate booking records, operational reports and guest information.

·         Communicate with property owners regarding accommodation performance, maintenance and operational matters.

·         Ensure accommodation operations comply with relevant health, safety and company procedures.

·         Assist with the operational setup of new short-term accommodation properties.

·         Coordinate after-hours guest support and emergency responses when required.

Requirements

·         A relevant qualification in hospitality management, business management or a related field, or at least three years of relevant work experience.

·         Experience in managing daily business operations, coordinating staff or service providers and maintaining service standards.

·         Strong customer service, communication, organisational and problem-solving skills.

·         Ability to manage multiple tasks independently and work effectively under pressure.

·         Good computer skills and the ability to use booking, scheduling or management systems.

·         Willingness to work flexible hours, including evenings, weekends and public holidays when required.

What We Offer

·         Competitive hourly rate of $28.00–$30.00, depending on experience and qualifications.

·         Permanent, full-time employment with a minimum of 35 guaranteed hours per week.

·         Opportunities to contribute to the development of our short-term accommodation management services.

·         A supportive and professional working environment.

How to Apply

Please submit your CV and a cover letter outlining your relevant qualifications, experience and suitability for the position.