Service Consultant

Service Consultant

As a Service Consultant, you'll play an important role in helping customers feel confident about their financial future. You'll be the friendly face of ANZ, supporting customers with their everyday banking needs, educating them on digital solutions, and connecting them with the right people and products to help them achieve their goals. Every day brings something different, from assisting customers with banking transactions to having meaningful conversations about their needs and financial aspirations. You'll be part of a supportive branch team that works together to deliver great outcomes for customers, communities and each other. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent Part Time Role Location: Blenheim Work Hours: 16 hours, Mon 9.00am to 5.00pm, Wed 9.00am to 1.15pm and Thurs 9.00am to 1.15pm

As a Service Consultant, you'll have the opportunity to build meaningful relationships with customers while helping them make the most of their banking experience. Other key responsibilities will include: Welcoming customers into the branch and supporting their everyday banking needs Having meaningful conversations to understand what's important to customers and helping them find the right solutions Assisting customers with ANZ's digital banking tools and helping them build confidence using them Managing cash transactions accurately and securely while following bank policies and procedures Working closely with your teammates to ensure the branch runs smoothly and delivers great customer outcomes Sharing ideas, celebrating successes, and contributing to a positive team culture

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have: The ability to build rapport quickly and create trust through genuine customer interactions Sound communication skills, with confidence engaging both face-to-face and in writing Strong attention to detail and the ability to follow processes with care and accuracy A collaborative approach and willingness to support those around you Confidence navigating conversations about banking and financial needs with empathy and professionalism Adaptability and a willingness to learn new skills, systems and ways of working

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.