McDonald’s Gisborne is seeking a suitably qualified and experienced Department Manager to join our restaurant leadership team on a full-time, permanent basis. This position is based at 30 Bright Street, Gisborne, New Zealand.

This role may be suitable for an overseas applicant under New Zealand’s Accredited Employer Work Visa (AEWV) scheme, subject to Immigration New Zealand requirements.

Key Responsibilities

The Department Manager is responsible for overseeing daily restaurant operations and ensuring McDonald’s standards are consistently met across Quality, Service, Cleanliness, and Value (QSC&V), people leadership, sales, and profitability.

Key duties include:

  • Managing shifts to ensure exceptional customer service and a consistent McDonald’s brand experience.

  • Supervising, coaching, and supporting employees to ensure compliance with all operational policies and procedures.

  • Working collaboratively with the Restaurant Manager and management team to achieve business targets.

  • Assisting with health, safety, and security compliance, including incident investigations and corrective actions.

  • Ensuring appropriate staffing levels, effective training, and ongoing development of employees.

  • Managing stock levels and overseeing kitchen operations to ensure the delivery of gold-standard food.

QSC&V Responsibilities

  • Supporting the ROIP/PACE cycle, including the implementation and execution of agreed action plans.

  • Using shift management and evaluation tools to identify and address QSC performance issues.

  • Ensuring full compliance with McDonald’s food safety standards, including the completion of daily and monthly food safety checks.

  • Coaching employees on correct food safety and operational procedures.

People Leadership Responsibilities

  • Supporting succession planning and long-term workforce development.

  • Coaching and developing support managers to build leadership capability.

  • Identifying and addressing performance issues and assisting with six-monthly performance reviews.

  • Conducting regular department meetings to communicate business objectives, provide updates, and recognise performance.

  • Preparing crew rosters in accordance with McDonald’s rostering principles and New Zealand employment legislation.

Profit and Sales Responsibilities

  • Reporting department performance results to the Restaurant Manager on a weekly basis.

  • Monitoring budgets and identifying trends to support profitability and business growth.

  • Using performance metrics and reporting tools to assess progress against targets and implement corrective actions.

  • Contributing to local store marketing initiatives and business plans aimed at increasing guest counts and sales.

  • Supporting the implementation of new operating platforms and business initiatives.

Skills, Experience, and Qualifications

  • Completion of the McDonald’s Department Manager Course or an equivalent hospitality management qualification and/or comparable international experience.

  • Proven experience in a restaurant or quick-service hospitality management role.

  • Strong leadership, communication, and organisational skills.

  • Demonstrated ability to manage people, operations, and performance in a fast-paced environment.

  • Knowledge of food safety, health and safety, and compliance standards.

  • Ability to work flexible hours, including evenings, overnights, and weekends.

Additional Information

McDonald’s Gisborne is an equal opportunity employer. Appointment to this role is subject to meeting all relevant New Zealand employment and immigration requirements.

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