Coordinate patient appointments and inquiries across outpatient sites to ensure smooth bookings

Customer Service Representative, Contact Centre

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

We're looking for friendly and professional Customer Service Representatives to join our busy team supporting outpatient sites across the Counties Manukau District, including Manukau Health Park, Botany SuperClinic, Manukau Health Park, and Middlemore Hospital.

Based in Manukau, you’ll be the first point of contact for patients, caregivers, and GPs, handling calls, emails, and messages with care and efficiency. You will help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our community’s healthcare journey.

We currently have a part time position available, working 30 hours a week Monday to Friday, during normal business hours.

About You:

We are looking for someone who brings positivity, professionalism, and a passion for helping others. You’ll thrive in a fast-paced environment and enjoy working as part of a close-knit team.

  • At least 2 years customer service experience
  • Clear, confident communication skills both spoken and written
  • High attention to detail and strong problem-solving abilities
  • Comfortable with Microsoft Outlook, Excel and Word (intermediate level)
  • Reliable, punctual, and motivated to go the extra mile

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

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