Motel Manager

The successful candidate will be responsible for overseeing the day-to-day operations of the motel while maintaining high standards of guest satisfaction, cleanliness and property presentation. The role requires flexibility, reliability and the ability to manage guest requirements, property maintenance and general motel operations independently.

We are looking for an individual who is committed, energetic, and passionate about delivering outstanding customer experiences. You should be able to work independently and able to multi-task. This is a full-time permanent role with a minimum of 40 hours and up to 40 hours per week. Wednesdays would be day offs. Weekend and Public Holiday availability is essential.

Key Responsibilities:

- Guest Services: Welcoming guests, managing check-ins and check-outs, responding to guest enquiries and ensuring excellent customer service.
- Bookings and Reservations: Attending telephone calls, managing room bookings, reservations, cancellations and guest communications.
- Housekeeping Management: Coordinating and assisting with housekeeping duties, maintaining cleanliness standards and ensuring rooms are ready for guests.
- Property Maintenance: Overseeing general property upkeep, identifying maintenance requirements and arranging necessary repairs.
- Contractor Coordination: Communicating with tradespeople, contractors and service providers regarding maintenance, repairs and general property requirements.
- Marketing and Business Development: Supporting motel promotions, online marketing, occupancy growth and guest satisfaction.
- Booking Platform Management: Managing relationships with booking partners and online travel agencies, including Booking.com, Expedia and other reservation platforms.
- Daily Operations: Managing reception activities, coordinating operational tasks and ensuring the motel runs efficiently.

- Ensure the property remains compliant with local council requirements and conduct
regular audits.

Qualification/Work Experience
• You should have at least one year of front desk experience or a diploma or higher qualification in hospitality or management.

Onsite Manager's Accommodation
The position includes access to a fully furnished and equipped onsite manager's apartment, conveniently located with easy access to the motel reception area.

Accommodation Rental Value: NZD $475.00 per week
Annual Accommodation Value: NZD $24,700.00
Balance After Accommodation Deduction: NZD $49,300.00 per annum, before PAYE and other applicable deductions.

The apartment includes:
- Two separate bedrooms
- Comfortable lounge/living area
- Fully equipped kitchen
- Furniture and essential household appliances
- Utilities and household bills included in the accommodation arrangement

This arrangement offers the convenience of living onsite while managing the property's daily operations.

To Apply:
You must be a New Zealand Citizen/ Resident or on a Valid Visa and able to work full time.