Front of House

Front of House Supervisor – Café & Eatery, Christchurch

About us
We are a busy, well-established café and eatery in Christchurch, open seven days. We serve an all-day menu, freshly made cabinet food, barista coffee, high teas, takeaway and online orders, and catering for functions. We’re looking for an experienced Front of House Supervisor to lead our counter and floor team and keep our service standards high.

Key tasks and responsibilities

• Ensure customers receive prompt service and quality food, drinks and products
• Respond to customer inquiries and resolve complaints
• Plan staff rosters and assign front of house staff to duties
• Interview, hire, train, evaluate, promote and dismiss staff, and resolve staff grievances
• Instruct staff on handling difficult sales and service situations, including large orders, catering and refunds
• Examine returned or unsatisfactory orders and decide on appropriate action
• Take stock of cabinet food, drinks and supplies and order new stock
• Ensure all cabinet and counter items are correctly priced, labelled and displayed
• Ensure health and safety, food safety, cash handling and security procedures are followed

About you

NZQA Level 2 or 3 qualification in hospitality, retail or a related field, or at least 06 months of relevant experience in a supervisory or senior front of house / retail sales role
Strong customer service and communication skills
Able to lead, organise and motivate a team in a fast-paced environment
Able to work a rotating roster that includes weekends

Terms and conditions

Pay: $24.50 – $28.00 per hour, depending on experience
Minimum guaranteed hours: 30 hours per week, up to 40 hours per week
Hours of work: daytime roster within opening hours, 7 days (approx. 7:00am – 3:30pm weekdays, 8:30am – 3:30pm weekends)
Location: Christchurch, Canterbury
Employment type: Permanent, full-time

How to apply
Apply online with your CV and/or cover letter.