Oversee nightly reception and audit processes to ensure guest satisfaction and accurate accounting

Night Auditor Position

This is an exciting role for an experienced Night Auditor in a beautiful new 4.5-star hotel.

You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off. This role is part-time with a minimum of 20 hours per week; the hourly rate is $28.00 - $29.00.

Our night roles span across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel.

Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.

In this role you will be:

  • greeting and welcoming visitors
  • arranging and recording details of appointments
  • answering inquiries and providing information to our guests
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from guests
  • receiving and distributing deliveries
  • maintaining the hotel reception area
  • advising on and arranging reservations, accommodation and local activities
  • other clerical tasks such as auditing, data entry, reports and filing
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