Respond to incoming calls and coordinate emergency responses for Hawke's Bay Health NZ

Call Centre Operator - Casual

This is an opportunity to be the welcoming first point of contact for Health New Zealand | Te Whatu Ora Hawkes Bay, playing a key part in helping people connect quickly with the support or service they need.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Customer Support Agent, you’ll be the central point of contact for anyone reaching out to Health New Zealand | Te Whatu Ora Hawkes Bay. This telephone-based role operates within a 24/7 environment, supporting both internal teams and members of the public with a range of enquiries.

You’ll handle incoming calls, manage critical alarms, respond to emergency requests, and initiate internal or civil emergency processes when needed. Every shift brings variety - from routine service calls to supporting the coordination of emergency responses across hospital operations. This is a key role that ensures clear communication, timely response, and smooth functioning of essential services.

About the Team/Service/Location

You’ll be part of the Service Hub Call Centre team, a tight-knit and supportive group that plays a crucial role in keeping hospital and community operations running efficiently. The team works closely with duty managers, security, emergency management, clinical areas, and external service providers to ensure accurate communication and coordinated responses.

Based in Hawkes Bay, the team operates around the clock, providing a high-quality, customer-focused service that supports staff, patients, and the wider community.

About You

You’ll be someone who brings a calm, professional presence and thrives in a role where excellent communication and problem-solving matter. You will have:

  • NCEA Level 2 or equivalent.
  • Proven customer service skills, ideally in a busy or service-focused environment.
  • Strong attention to detail and the ability to follow established processes.
  • A positive, solutions-focused attitude and the ability to adapt your communication style to different situations.
  • Confidence working with multiple systems and recording accurate information.
  • An understanding of Te Tiriti o Waitangi and a commitment to culturally safe and equitable service delivery.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal by 7th July 2026. If you have any questions about the role, please contact Dawn Tyler - dawn.tyler@hbdhb.govt.nz.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Job Details

Job Reference: HAW09516

Location: North Island - Hawkes Bay - Hastings

Job Type: Casual

Expertise: Non-clinical - Administration

Closes: 07-Jul-2026

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