Customer Success Advocate

Customer Success Advocate

At Corpay, we help businesses manage their fleet, payment, and related business needs with practical solutions and great customer support. We're looking for a Customer Success Advocate to join our Growth/SMB team and help customers get real value from our products and services. This is a fast-paced, portfolio-based role for someone who enjoys talking to customers, solving problems, building trust, and spotting ways to improve their experience. You'll balance service, retention, and commercially aware conversations, helping customers stay engaged, use our products well, and access relevant services when they need them. You'll join a supportive team where customer outcomes and commercial thinking go hand in hand. This is a great opportunity to build a career in customer success, retention, and growth while working with a broad range of customers and internal teams across the business. We offer a highly competitive salary, plus a monthly performance incentive. Working hours are Monday to Friday, 11:30am – 7:30pm. If you enjoy helping customers succeed, solving problems with ownership, and finding opportunities that create value for both the customer and the business, we'd love to hear from you.

Following three months of training as a Customer Success Advocate, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing an assigned workspace in Ellerslie office, company-issued equipment, and formal, hands-on training.

Role Responsibilities:

• Proactively engaging with customers through welcome calls, health checks, and account reviews
• Helping customers understand product features, billing, charges, self-service tools, and available services
• Identifying early signs of dissatisfaction, reduced usage, or churn risk, and taking ownership of the next steps
• Managing customer enquiries, concerns, incidents, and complaints through to resolution
• Having confident conversations around product value, usage, retention, pricing, and commercial terms within agreed guidelines
• Identifying opportunities to improve product adoption, increase relevant service usage, or support appropriate upsell and cross-sell activity
• Working closely with Sales, Customer Experience, Credit, Operations, and other internal teams to resolve customer issues
• Keeping accurate customer records and managing a high volume of activity while maintaining quality and compliance standards
• Contributing ideas to improve customer processes, communications, and overall experience

Qualifications & Skills:

• Customer-focused, commercially aware, and comfortable working at pace
• Experience managing customer conversations in a service, retention, support, or sales environment
• The ability to build rapport quickly and communicate clearly across phone, email, and digital channels
• A genuine interest in understanding customer needs and helping them achieve value
• Confidence handling concerns, resolving issues, and knowing when to escalate
• Commercial awareness and comfort discussing pricing, value, service options, or retention solutions within clear guidelines
• Strong organization skills, attention to detail, and the ability to manage competing priorities
• Experience using CRM or customer management systems; Salesforce experience would be an advantage
• Resilience, sound judgment, and a collaborative approach
• Experience in fleet, payments, financial services, credit, or another related industry would be helpful, but isn't essential

About Corpay:

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.