We are looking for a motivated, experienced, and customer-focused Store Manager to oversee the day-to-day operations of our store and ensure high standards of food quality, service, and operational efficiency. It is a full-time permanent job with a guaranteed minimum of 30 hours of work per week.

Key Responsibilities

  • Oversee the daily operations of the pizza store, ensuring smooth and efficient service.
  • Supervise, train, and motivate staff to maintain high standards of performance and customer service.
  • Prepare staff rosters and coordinate shifts to ensure adequate staffing levels.
  • Monitor food preparation, pizza quality, portion control, and presentation in accordance with company standards.
  • Ensure compliance with food safety, hygiene, workplace health and safety, and relevant New Zealand regulations.
  • Manage inventory, monitor stock levels, place orders, and minimise food waste.
  • Monitor sales, control operational costs, and contribute to achieving store revenue and profitability targets.
  • Handle customer enquiries, complaints, and feedback professionally.
  • Oversee cash handling, point-of-sale transactions, daily reconciliations, and store reporting.
  • Ensure the store, kitchen, equipment, and customer areas are clean, organised, and well maintained.
  • Implement company policies, procedures, promotions, and service standards.
  • Identify opportunities to improve operational efficiency, customer satisfaction, and team performance.

Skills and Experience

The ideal candidate will have:

  • Must hold a minimum Diploma qualification OR three years of relevant work experience
  • Excellent customer service and communication skills.
  • The ability to manage inventory, control costs, and monitor sales performance.
  • Strong organisational, problem-solving, and decision-making abilities.
  • Basic computer skills and familiarity with POS systems, staff rostering, and stock management.
  • Flexibility to work evenings, weekends, and public holidays as required.

The applicant must be a New Zealand Citizen, Resident, or hold valid work rights

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