Group Human Resources Manager

You will lead the HR function and work directly with the Director, Operations Manager, restaurant managers and central kitchen leadership. You will build consistent HR practices across our sites, coach managers through day-to-day employment matters and lead workforce planning for new restaurant openings. This is a hands-on role that combines company-wide planning with regular work alongside site managers and their teams.

Key responsibilities

· Lead workforce planning and HR policy. Develop, implement and review HR plans and policies across the restaurants, central kitchen, delivery operations and head office. Work with operations and finance to forecast staffing needs, identify gaps in key roles and prepare headcount and recruitment plans for new sites.

· Improve recruitment, induction and development. Help managers define job requirements, assess candidates consistently and verify work entitlements. Set induction and training standards, and build a pipeline of future restaurant managers, kitchen leaders and other key staff.

· Develop and implement performance management. Establish practical performance standards for individuals and teams. Coach managers on setting expectations, giving feedback and supporting improvement. Guide formal performance processes when required.

· Lead employment relations and support pay decisions. Prepare remuneration and employment terms proposals with management and finance. Represent the company within delegated authority in discussions with employees and, where applicable, unions. Advise on grievances, investigations and disciplinary matters, and guide managers through fair processes.

· Coordinate workplace health, safety and equal employment opportunity programmes. Work with site leaders on safety induction, worker participation, incident reporting and follow-up. Promote fair access to recruitment, training and promotion, and maintain clear processes for raising and addressing concerns.

· Manage the people aspects of workplace change. When changes are proposed, assess the impact on roles, advise management on options and oversee employee consultation, redeployment and any applicable redundancy processes.

· Monitor labour costs and productivity. Review staffing levels, paid hours, labour costs, turnover and vacancies with operations and finance. Recommend practical improvements and track the impact on staffing coverage, service and cost.

· Coach managers in people management. Equip site leaders to handle everyday employment matters, including rostering, leave, workplace conduct and employee concerns. Set clear expectations for what managers can resolve locally and when to involve HR.

What you’ll bring

· At least 10 years of relevant human resources experience, including responsibility for leading an HR function or substantial HR programmes.

· Strong practical knowledge of employment law and experience advising managers on employment agreements, performance, grievances, disciplinary matters and workplace change.

· Experience supporting a multi-site or operational workforce, ideally in hospitality, food production, retail, logistics or a similar environment.

· A track record of turning workforce plans into practical recruitment, training and staffing decisions. Experience supporting new site openings or business expansion is an advantage.

· Confidence working with workforce and labour cost data, presenting recommendations to senior management and implementing agreed actions with site leaders.

· Sound judgement, discretion and the ability to build trust with employees and managers across different sites and roles.